Responsible lending
MCB Finance is committed to good lending practices. These are crucial to the satisfaction of our customers, and eventually the success of our business.
We believe that access to credit is important and strive to offer products and services that are both attractive to our customers and appropriate to their circumstances. Our lending processes are rigorous and based on an assessment of individual circumstances.
MCB Finance works closely with regulators and other key stakeholders to promote the implementation of best practice and the development of adequate consumer credit legislation. In Lithuania the Company is a founding member of the Lithuanian Consumer Credit Association (www.lvlka.lt).
MCB Finance's lending operations are based on the following principles:
- Providing a wide range of attractive, convenient and flexible credit solutions suitable to our customers' needs.
- Using clear language in our communications, explaining fully our pricing, charges and terms so that customers can make informed decisions.
- Advancing credit on the basis of rigorous credit assessments, taking into consideration customers' ability to repay loans taken.
- Understanding that personal circumstances can change, working with customers to resolve repayment problems should they arise.
- Treating customers fairly and professionally at every stage of our relationship.
- Dealing with any complaints quickly and fairly and, if possible, to the complete satisfaction of our customers.
- Protecting customers' personal and confidential information.
- Ensuring the conduct of our business meets or exceeds requirements set by relevant legislation and guidelines.